Internal rules

INTERNAL RULES OF HOTEL “PALANGOS VĖTRA”.

Reception telephone 700 or 9.

Wi-Fi is free of charge (without password).

1. The services provided by the hotel include the accommodation of hotel guests, catering, rental/organization of conference and/or other event facilities and wellness services.
2. All guests are required to comply with the rules, instructions, and verbal recommendations of staff, as well as to comply with all applicable acts, laws and rules of the government. Hotel services are not provided to guests who do not agree to abide by these rules.
3. The hotel may refuse to accept a guest who, during any previous stay, had grossly violated the hotel regulations, causing damage to the hotel or other guest’s property, or damage relating to the guests themselves, the hotel staff or other people staying in it, or caused any other form of disturbance.
4. All guests that will be staying in one of our hotel rooms need to present a valid ID during check-in. Guests must be at least 18 years old, or accompanied by their parent or legal guardian, to check-in.
5. The Guest personally fills the registration card in with his/her full name and put the signature to it.
6. Arrival of guests at the hotel from 3:00 p.m. departure before 12:00 p.m.
7. If a guest wishes to check out later than 12:00 p.m., they must inform the hotel reception so that this possibility can be checked. If possible, the guest’s stay and the validity of the electronic room key will be extended. If the guest leaves before 5:00 p.m., the following applies: 15 EUR/hour fee/hour from September to May, except December 30-31, January 1, Stintų weekend days, a fee of 25 EUR/hour applies from June to August, December 30-31, January 1, and Stintų weekend days. If you leave later than 5:00 p.m., you must pay a fee equal to 100% of the contractual price of one day’s accommodation services.
8. If the guest does not vacate the room (after 1 p.m.), and maliciously does not pay for the services provided. The management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
9. The guest must pay the bill on the day of arrival (there may be exceptions) if payment has not been made before the guest’s arrival according to the advance bill. Other services can be paid upon arrival or added to the room bill. Guests staying for less than a day (24 hours) pay the full day price regardless of the check-in time.
10. In case of cancellation/shortening of the reservation and no-show of the guest, a cancellation fee is applied. The advance payment is non-refundable.
11. There are no refunds for unused services.
12. Only the number of persons indicated on the hotel registration card/reservation confirmation can stay in the room. If more people live in the hotel room than indicated on the registration form, additional fee is paid to the hotel for each additional guest.
13. Guests may have visitors in their rooms which must be registered at the Front Office. Visits are allowed until 22:00 hours. In case of extended visits after 22:00 hours. (10:00pm.) Hotel will charge an additional fee per room per night, as a supplement for the guest/visitor.
14. Guests who wish to bring an animal/animals to the hotel must notify the hotel reception staff in advance. Accommodation with animals is only available in some of the hotel rooms, so this option must be agreed in advance. No more than 2 pets may be accommodated in one room at a time. Only healthy, non-aggressive pets are accepted. The hotel charges an additional fee of 20 – 40 EUR for each pet brought to the hotel by a guest, depending on the size of the pet. Guests arriving with pets are responsible for the animal staying at the hotel and undertake to fully compensate the hotel for any damage caused by the animal and not to leave the animal alone in the room if it disturbs the peace of other guests. A fine of 100 EUR will be applied for keeping an animal in the room without the consent of the hotel reception staff.
15. Rooms are cleaned daily until 4 p.m. and only when the guest has hung up the “Please clean” card and is not in the room. Bed linen is changed once a week, at the guest’s request (upon request, bed linen can be changed more often for an additional fee of 15 EUR/ per change). Towels in the rooms are only changed if the guest leaves them on the bathroom floor.
16. Minibar is filled daily. Please fill-in the prepared form for the notification of your minibar consumption and submit it to the reception prior to departure. The hotel reserves the right to deduct a fee from the guest’s credit card or send an invoice for used, but unpaid services.
17. To ensure security, the common areas of the hotel and the parking lot are monitored by video cameras.
18. The parking lot of the “Palangos Vetra” hotel is an unguarded car park. The parking lots on the hotel territory are paid. If our guests wish to use the parking lot, they must indicate the registration number of the vehicle on the registration form upon check-in. Hotel takes no responsibility for any damage or loss of your vehicle on the car park. The number of places in the parking lot is limited, so it is necessary to preserve the places in advance.
19. Please do not leave important personal belongings or valuables unsecured in your room. For this purpose, the hotel room has a safe. On request the guests can leave personal belongings in the safe at the reception desk. All the items left in the front desk safe must be registered. The management is not responsible for the loss and / or damage of the guest’s belongings in the room, or safe.
20. Any items left by the Guest in the Hotel, shall be returned to the address given by the Guests on his/her expense. If such an instruction is not received, the Hotel shall store the items for the period of 1 months and then release them charity of its choice or dispose of them. The Hotel does not store food or perishable items, like cosmetics and medicines.
21. Smoking is strictly prohibited at the hotel premises. A fine of 100 EUR applies in case of failure to comply. Smoking is allowed outside only.
22. The items in the room must be used for their intended purpose.
23. Children under the age of 16 must be always supervised by adults during their stay in the Hotel. As the parents or guardians, of children you are personally and legally responsible for and must always supervise them.
24. The space for serving breakfast can be changed from the restaurant to the banquet hall next to the conference hall.
25. Breakfast is served on weekdays from 7:30 to 10:30 a.m. and on weekends from 8:00 to 11:00 a.m. The restaurant reserves the right to change the serving times for breakfast, lunch, and dinner depending on the season or other unforeseen circumstances. Takeaway food is not allowed during breakfast. The operator, depending on circumstances, reserves the right to change the time of serving breakfast, lunch and dinner.
26. If you wish to order early breakfast box, please, make an order at the reception till 9:00 p.m. (The takeaway meal includes cold snacks: cheese, meat, bread, dairy products, fruit, water, and a soft drink.)
27. Guests must inform the service staff about food allergies and food intolerances when reserving food service/ordering food.
28. Spa procedure reservation can be canceled no later than 3 hours in advance. If you do not arrive on time for the procedure and without prior notification, we consider that the service has been performed and the ordered services are added to the bill. There are no refunds for unused services in the offers.
29. In the children’s play area (III floor), children can use the services only under the supervision of adults. Parents/guardians/accompanying adults are fully responsible for the safety, proper behavior, and compliance of children in the playroom.
30. The administration has the right to enter guest rooms to ensure security.
31. In case of emergency medical assistance, guests must call number – 112 or contact the reception.
32. Upon departure, the guest must return/leave the room key at the hotel reception. For a lost or damaged key, the guest compensates for the damage – 3 EUR.
33. Hotel guests must follow fire safety rules (you can find them in the hotel room).
34. The hotel has the right to evict hotel guests (money is not refunded), and other persons if they do not comply with and grossly violate the internal rules of the hotel and demand compensation for the damage and losses. Any disputes are resolved through negotiations, and in case of failure – according to the procedure established by the laws of the Republic of Lithuania.
35. Please notify the hotel reception of technical or equipment malfunctions: 700, (8-460) 53032, (8-611) 36169.
36. The night quiet time in the hotel lasts from 22:00 until 6:00. During this time, persons using the hotel’s services are obliged to behave in a manner that does not disturb the peace of other guests. Please inform the reception immediately about noise during quiet hours: 700, (8-460) 53032, (8-611) 36169.
37. A guest who has suffered property damage or personal injury must immediately report it to the hotel front desk. If a guest fails to comply with this requirement, any complaints submitted at a later date will not be considered.
38. Items found in the Hotel rooms and other Hotel premises are the property of the Hotel; therefore, Hotel guests are not permitted to take them with them when leaving the Hotel, with the exception of single-use hygiene products.
39. Thank you for your efforts to use various resources sparingly – by living sparingly, you help preserve not only nature, but also the environment around us. Please turn off heaters and lights when you leave, do not leave electrical devices on unnecessarily, use water sparingly.
40. The hotel features a modern conference room. Our professional, experienced, and attentive staff will ensure the event runs smoothly and will respond promptly to your needs. The conference room is equipped with modern technology: a projector, a fixed or portable screen, a laptop, wireless Internet, paper and writing utensils, a microphone, and an air conditioning system.

INTERNAL RULES IN THE AREA OF SWIMMING POOLS AND SAUNA

1. When visiting the sauna complex, you must follow the internal rules of the “Palangos Vėtra” hotel.
2. Services at the sauna complex are free of charge for hotel guests in the morning. The hotel administration sets and changes the operating hours of the sauna complex and the spa. Operating hours are posted on the website www.palangosvetra.lt. Hotel guests receive a 10% discount on the listed prices.
3. Children under 16 years of age may enter the sauna complex only when accompanied by a supervising adult who is responsible for their safety. The adult must be over 18 years of age and assume responsibility for supervising the minors and ensuring their proper conduct.
4. Guests are responsible for any items they leave in the sauna complex or in the changing room.
5. All individuals are entitled to use the services provided within the spa complex, except as provided for in these rules. The following persons are prohibited from entering the SPA center: those suffering from infectious or contagious skin diseases, those with open wounds, and those experiencing medical conditions that pose a threat to their own safety or that of other visitors. Persons under the influence of alcohol, drugs, or psychotropic substances are prohibited from entering.
6. Visitors must wear slippers suitable for wet environments. Visitors must change clothes only in the designated changing areas. Personal clothing and outdoor footwear must be left in a locker.
7. When entering and leaving the area of swimming pools and saunas, it is mandatory to take a shower. You may only enter the dry saunas if you have a towel, which must be spread out on the benches to cover your entire body. In the relaxation area, you must spread a towel on the chairs and benches. After using the saunas, you must take a shower before entering the pool. Slippers must be left at the entrance to the dry sauna.
8. Staff are not responsible for children left unattended by adults.
9. The spa area is intended for relaxation and rest; therefore, you must remain quiet and respect the peace and quiet of other visitors.
10. It is prohibited to use your own infusions, extracts, cosmetics, and bath brooms in the sauna;
11. It is prohibited to bring food or alcoholic beverages into the sauna complex or consume them there (during regular sauna hours). The fine for this violation is 100 EUR. It is prohibited to use the services while under the influence of alcohol, narcotics, or psychotropic substances. Such a person must immediately leave the sauna complex upon request by hotel staff.
12. Smoking is prohibited on the premises of the sauna complex. The fine for a violation is 100 euros.
13. Pets are not allowed in the swimming pool and sauna area.
14. Jumping, diving, running, shoving, and shouting loudly are prohibited.

IT IS PROHIBITED IN THE HOTEL “PALANGAS VĖTRA”.

1. Disturbing the peace of hotel guests between 10:00 p.m. and 8:00 a.m. This includes playing loud music or musical instruments, singing loudly, shouting, whistling, or engaging in other unacceptable behaviour. If guests do not respond to the manager’s warning and continue to disturb the peace of other hotel guests – the hotel has the right to unilaterally and immediately evict the guest from the hotel without any obligation to refund and/or compensate for the money paid for services, and to demand compensation for any damage and losses incurred. Any disputes shall be resolved through negotiation; if this fails, they shall be resolved in accordance with the procedures established by the laws of the Republic of Lithuania.
2. Store pyrotechnics, flammable liquids and materials that pose a fire hazard in the rooms
3. To move furniture or otherwise rearrange the interior of a room/or other spaces.
4. Leave young children up to 12 years old without supervision.
5. Use narcotic substances, smoking (also use of electronic cigarettes) in the rooms and in places not designated for this purpose. Bring into the Hotel territory tools, weapons or other means dangerous to health and life.
6. To organise photo sessions without prior written agreement.
7. Use the hotel’s bedding, blankets, and towels for outdoor activities.
8. Damage inventory

GIFT COUPON

1. The buyer and/or holder of the gift voucher agrees with UAB “Palangos vėtra” terms and conditions of using the voucher. Guests must inform the hotel staff in advance about paying with a gift certificate. The recipient of the gift voucher is fully responsible for the security of the gift voucher data and understands that if third parties become familiar with the voucher data legally or illegally, they will have the opportunity to use the voucher.
2. The gift voucher can only be used for the specified services. The gift voucher cannot be exchanged for cash or returned.
3. If the gift certificate is not used within its validity period, its validity period expires, and the money paid for its price is not returned. The gift voucher is non-renewable.
4. When ordering services at the hotel “Palangos vėtra”, for each person, from the age of 18. the applicable Palanga city fee is 2 EUR/night, not included in the gift voucher.
5. If the value of the selected service(s) is less than the value of the gift voucher, the difference is not refunded. If the amount to be paid is greater than the value of the gift voucher, the difference is paid by the recipient of the voucher using the selected payment method (cash/card) on the spot.